Rental Policies
Everything you need to know about your reservation
Effective Date: December 4, 2025
Terms and Conditions
Payment & Charges
Hotel reservations are prepaid. Your credit card will be charged when you complete your reservation. Additional incidental charges such as phone calls and room service are assessed at checkout. Changes to reservations may incur fees up to the full stay cost.
Reservation Management
Direct hotel calls cannot modify specially negotiated rates. Multiple room reservations require different names per booking to prevent cancellation of apparent duplicates.
Changes to the name on a reservation are not permitted after the booking is completed.
No Refunds for Unused Nights
No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given.
Guest Requirements
- Guests must be at least 21 years old at check-in unless accompanied by a parent or guardian.
- Photo ID is required at check-in.
- A valid credit card or cash deposit may be required for incidentals.
Issue Resolution
If you experience an issue during your trip, you must call us immediately so that we can assist you in resolving your problem. Any portion of your trip that has been used is non-refundable.
Room Specifications
Unless a penthouse is specifically reserved, bed types, suite location/view and in-room amenities are subject to hotel availability.
Resort Fees
Fees are paid by guest and subject to change at the resort's discretion.
Reservation Policies
Non-Refundable Structure
Our reservations are paid in advance at time of booking and are non-refundable, but our rates are priced so that our guests typically save thousands of dollars over the old traditional booking options.
Protect Your Investment
We recommend trip insurance to protect against unexpected changes. Many credit cards also offer automatic trip insurance.
Post-Booking Changes
Cancellations or changes made after check-in are subject to a 100% charge.
Payment & Availability
Your credit card is charged the total cost at time of purchase. Prices and room/unit availability are not guaranteed until full payment is received.
Guest Name Submission
Some properties require guest names submitted 7 days before check-in. The room is reserved but the name isn't yet on file with the property.
Currency & Additional Fees
Unless specified otherwise, rates are quoted in US dollars. The price shown does not include any applicable property service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges.
Modification Option
If uninsured guests need to cancel, we may be able to modify your reservation based on availability of the same suite and rate within 6 months of your initial reservation. Any modification is subject to the sole discretion of Destination Vacations.
Damage and Services Deposit
Guest Responsibility
Lessee(s) are responsible for damage to the property beyond normal wear and tear not covered by our mandatory damage waiver.
A valid Mastercard or Visa must be provided, chargeable only for damage beyond normal wear and tear. We will destroy the credit card information 14 days following the completion of the rental.
Mandatory Damage Waiver
Damage Waiver Coverage
Included in administrative fee
What's Not Covered
- Intentional damage — Any willful destruction of property
- Theft — Missing items from the property
- Additional cleaning — Excessive cleaning beyond normal turnover
- Damage exceeding $1,500 — Amount above coverage limit
Incident Reporting
Guests must report incidents causing damage to the property immediately. Only damage reported prior to departure will be covered by the damage waiver.
Contact Us
If you have questions about these policies or need assistance with your booking, please contact us: